We value you as a customer, and it is important to us that you are completely satisfied with each purchase. We understand that sometimes an item needs to be returned. You can return any item by bringing it or shipping it to the store. Please review the return policies below and contact us with any questions.
Items must be:
- Returned within 60 days of purchase
- Accompanied by a receipt, packing list, or other proof of purchase
- In saleable condition
- Neither a Used Book nor a Sale Book (one with the sicker on the cover)
If you cannot come into the store to make a return: please get in touch with us at info@bookshopsantacruz.com with details of your return (what title or item you are returning, when it was purchased, if it was purchased via phone, website, or in-person, etc.) and we will see what accommodations we can make for your return.
If you purchased an item on our website: you can return items in-store for store credit, or for a full refund to your credit card or PayPal account within a few business days. To locate your web order for refund purposes, we will either need a receipt, the web order number, and the name the order was placed under. Shipping charges will not be included in the total refund amount unless a wrong or damaged book is shipped.
If you do not have a receipt: a return may be approved for store credit at the manager's discretion and only at the current value of the book. Please get in touch with us for details.
For all mail returns/exchanges, the customer is responsible for costs of return shipping. We recommend you return your items using an insured and traceable method. We are not responsible for packages lost or damaged during the return transit.
If you receive your order and find an item missing, incorrect, or damaged, please contact the store within 7 days so that we may address and resolve the issue as quickly as possible.